Terms of service
Welcome to Freeplay! 👟
By visiting our website www.thefreeplay.com, you agree to the following terms and conditions. We’ve kept these simple and transparent, so you can shop with confidence and clarity.
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Using Our Website
- Our website and products are meant for personal use only.
- By shopping with us, you confirm that you are 18 years or older (or using the site under the guidance of a parent/guardian).
- Please use our website responsibly — no spamming, hacking, or misuse of content.
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Orders & Payments
- We accept both prepaid and Cash on Delivery (COD) orders.
- Shipping is free for prepaid orders; COD has a small handling fee of ₹50.
- Prices, promotions, or availability may change without prior notice.
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Shipping & Delivery
- Orders are shipped within 2 business days, if the product is in stock.
- Delivery usually takes 3–10 days, depending on your location.
- We’ll keep you updated via email/WhatsApp once your order is shipped.
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Returns & Exchanges
- We want you to love your Freeplay footwear! If something doesn’t fit or feel right, you can request a return or exchange.
- Return shipping and exchanges are free – we cover that at our end.
- Please check our detailed Returns & Exchange Policy for step-by-step instructions.
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Cancellations
- Orders can be cancelled within 24 hours of placing the order, or before they are shipped.
- Once shipped, cancellations are not possible — but you can always opt for an exchange/return.
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Privacy & Security
- Your personal information is safe with us and used only to process orders or improve your shopping experience.
- We do not share your data with third parties without consent.
- Please refer to our full Privacy Policy for details.
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Intellectual Property
- All content on this website (images, designs, text, logo, etc.) belongs to Freeplay.
- You may not copy, use, or reproduce our content without permission.
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Limitation of Liability
- We do our best to ensure smooth service, but sometimes delays or errors may occur.
- Freeplay will not be responsible for indirect damages (like lost time or opportunity) arising from use of our website.
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Governing Law
- These terms are governed by the laws of India.
- Any disputes will be handled under the jurisdiction of Gautam Buddha Nagar/ Noida courts.
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Contact Us
If you have any questions, we’re always here to help:
📧 Email: info@thefreeplay.com
📱 WhatsApp: +91-7678331420
✨ Thank you for shopping with Freeplay! We’re delighted to bring comfort, style, and smiles to your little one’s everyday steps.