At Freeplay, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or shop with us.

Information We Collect

When you place an order, sign up, or contact us, we may collect details such as:

• Your name and contact information (email, phone number, address)
• Payment and billing information (processed securely via payment gateways)
• Order history and preferences
• Feedback or queries shared with us

We only collect information necessary to provide you with a smooth shopping experience.

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate order updates and offers (only if you’ve opted in)
• Improve our products, services, and website experience
• Respond to your queries and support requests

We do not sell or share your personal details with unaffiliated third parties for marketing purposes.

Payment Safety

All payments are processed securely through trusted third-party payment gateways (like Razorpay). We do not store your credit/debit card details on our servers.

Cookies

Our website may use cookies to improve your browsing experience (e.g., remembering items in your cart). You can disable cookies in your browser settings, though some features may not work as intended.

Third-Party Services

We may use trusted partners for shipping, payment, or marketing services. They are only given the information necessary to perform their services and are bound to keep it confidential.

Your Privacy Choices

• You can unsubscribe from our promotional emails or WhatsApp updates anytime.
• You may request to view, update, or delete your personal information by writing to us.

Children’s Privacy

Our website is designed for parents shopping for their kids. We do not knowingly collect personal data from children under 13 years of age.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices. The updated version will always be available on our website.

Contact Us

For any privacy-related queries, please reach out to us:

• 💬 WhatsApp: +91-7678331420
• 📧 Email: info@thefreeplay.com