At Freeplay, every pair of footwear is lovingly handcrafted to bring together comfort, style, and value. We hope our shoes add joy to your little one’s steps and a smile to your face. To make your experience worry-free, we cover return shipping and exchanges — so you can try Freeplay footwear with total peace of mind.

7-Day Free Trial Policy

We offer a 7-day return and exchange window from the date of delivery. Unfortunately, if more than 7 days have passed since delivery, we cannot process a refund or exchange.

Eligibility for Returns

To qualify, products must be:

• Unused and in the same condition as received
• In their original packaging

Non-Refundable / Non-Returnable Cases

We will not be able to process returns or refunds if:

• The request is made after 7 days of delivery
• The product has been worn, damaged, or is not in original packaging
• The order was placed during an Exclusive Sale (except for size issues, where we will assist with an exchange subject to availability)

Note: Cash on Delivery (COD) charges are non-refundable if you decide to return a product.

How to Raise a Return / Exchange Request

Please contact us within 7 days of delivery with your order number:

• WhatsApp: +91-7678331420
• Email: info@thefreeplay.com

Once your return reaches us, we’ll send you a confirmation. Refunds (if applicable) will be processed within 7 business days of receiving the returned product.